Return & Refund

At Mahakal Midway Treat, customer satisfaction is very important to us.
We work hard to deliver fresh, delicious food and excellent service every time.

Please read our Return & Refund Policy carefully:

1. Food Orders

• Once a food order is prepared and delivered, it cannot be returned.

• However, if there is a problem with your order (wrong item, missing item, or quality issue), please contact us immediately.

2. Eligibility for Refund

You may be eligible for a refund if:

• You received the wrong order.

• An item was missing from your order.

• The food delivered was spoiled or not up to standard.

Important:

• You must report the issue within 1 hour of receiving your order.

• You must provide proof (such as photos) if requested.

3. How Refunds Are Processed

• If your refund is approved, it will be processed to the original method of payment (if applicable).

• In the case of cash-on-delivery orders, we may offer a replacement or a discount on your next order.

• Refunds typically take 5–7 business days to reflect, depending on your bank.

4. Cancellation Policy

• You can cancel your order within 5 minutes of placing it by calling us directly.

• Once the food preparation has started, the order cannot be canceled or refunded.

5. No Refunds in Certain Cases

We will not be able to provide a refund in the following cases:

• Delay caused due to wrong address or customer unavailability.

• Change of mind after the order is confirmed.

• Minor variations in taste, texture, or appearance of dishes.

• Complaints raised after 1 hour of delivery.

6. Contact for Return & Refund

If you have any issue with your order, please contact us:

Mahakal Midway Treat
Phone: +91-6351661033, +91-9302366718
Email: mahakalmidwaytreat@gmail.com

We are always happy to help and ensure you have a great dining experience with us!